Privacy Policy

This Privacy Policy explains how Maeva Med, PLLC, doing business as Maeva Aesthetics (“Maeva,” “we,” “us,” or “our”) collects, uses, and shares information when you visit hellomaeva.com (the “Site”), contact us, or book an appointment.

Important — medical records are covered separately. Health information we collect to provide treatment (your “protected health information” or PHI) is governed by HIPAA and by our Notice of Privacy Practices, not by this Privacy Policy. This Policy covers information collected through the Site and general business communications. Where the two overlap, the Notice of Privacy Practices controls for PHI.

1. Information we collect

Information you give us

• Contact details you submit through the Site, by text message, or by email — such as your name, phone number, and email address.
• Scheduling information when you request or book a consultation or treatment through our online booking tool.
• The contents of messages you send us, including any information you choose to share about your goals or concerns.

Information collected automatically

• Device and usage information such as IP address, browser type, pages viewed, and referring pages, collected through cookies and similar technologies.
• Analytics information collected through Google Analytics about how visitors use the Site.
• We do not use advertising or social media tracking pixels on the Site.

Information from third parties

• Our scheduling, payment, analytics, and marketing service providers may share information with us consistent with their terms.

2. Cookies and tracking technologies

We use cookies and similar technologies to operate the Site, remember preferences, measure traffic. You can usually control cookies through your browser settings. Some browsers offer a “Do Not Track” or Global Privacy Control signal. We do not use your personal data for targeted advertising or sell it, and we treat any such signal as a request to opt out of those activities.

3. How we use information

• To respond to your inquiries and schedule, confirm, and manage appointments.
• To operate, maintain, secure, and improve the Site.
• To send service messages and, where permitted, marketing communications.
• To comply with legal obligations and protect our rights and the safety of our patients and staff.

4. How we share information

• Service providers / processors — vendors that host the Site, schedule appointments, process payments, send messages, and provide analytics, acting on our behalf under contract.
• Professional and legal — our medical director, supervising physician, advisors, or as required by law, subpoena, or to protect rights and safety.
• Business transfers — in connection with a merger, financing, or sale of assets.

We do not sell your personal information for money, and we do not process your personal data for targeted advertising.

5. Text messaging (SMS)

If you text us or opt in to text messages, you consent to receive messages at the number provided. Message and data rates may apply, and message frequency varies. Reply STOP to opt out or HELP for help. Our texts relate to scheduling and your appointments; we do not send marketing or promotional texts unless you opt in to receive them.

No sharing of SMS consent. Your mobile information and consent to receive text messages will not be shared with or sold to third parties or affiliates for their marketing purposes.

6. Your privacy rights (Texas residents)

Under the Texas Data Privacy and Security Act, Texas residents may have the right to: confirm whether we process your personal data and access it; correct inaccuracies; delete personal data; obtain a portable copy; and opt out of targeted advertising, the sale of personal data, and certain profiling.

To exercise these rights, contact us using the details below. We will verify your request and respond within the time required by law. If we decline, you may appeal by emailing info@hellomaeva.com.

7. Sensitive information

Some information you share may be considered sensitive (for example, health-related details). We process it only as needed to provide services and as permitted by law.

8. Data retention and security

We retain information as long as needed for the purposes described here or as required by law, and we use reasonable administrative, technical, and physical safeguards to protect it. No method of transmission or storage is completely secure.

9. Children’s privacy

The Site is intended for adults and is not directed to children under 18. We do not knowingly collect personal information from minors through the Site.

10. Third-party links and services

The Site links to third-party services, including our online scheduler and social media. Their privacy practices are governed by their own policies, not this one.

11. Changes to this Policy

We may update this Policy from time to time. The “Effective date” above shows when it was last revised, and material changes will be posted on this page.

12. Contact us

Maeva Aesthetics

4005 Guadalupe St., Austin, TX 78751

Email for privacy requests: info@hellomaeva.com • (512) 790-5201